Política de frete

Shipping & Delivery Policy

1. General Information

All orders are processed and fulfilled by The MAUD Saga Ltd. through our official store https://themaudsaga.com.
We currently ship within the United Kingdom only.
International orders are not yet available.

Orders containing pre-order items will ship once those items are ready for dispatch.
If you order multiple items together, all products will ship in a single parcel once every item is ready, unless otherwise stated.
This approach helps reduce environmental impact and packaging waste.

2. Shipping Options & Rates

We offer the following UK delivery options:

Service Description Cost
Standard UK Tracked Delivery Royal Mail Tracked 48 or equivalent courier. Estimated 2–5 working days after dispatch. £ 3.99
Heavy Parcel (over 0.8 kg) Used automatically for multi-book or large orders exceeding standard weight. £ 5.99
Large Parcel (over 1.5 kg) For 3+ books or larger bundles. £ 7.99
Event Pickup — Liverpool Comic Con (15–16 Nov 2025) Collect your pre-order in person at our official booth. Bring order confirmation and ID. Free

Note: When multiple books are ordered, they are shipped together in a single box.
Shopify automatically applies the correct shipping rate based on total parcel weight.
If a parcel exceeds our standard weight, the higher tier rate ensures secure and trackable delivery.

3. Release & Delivery Windows

  • eBook Release: 28 October 2025

  • Pre-launch Event: Liverpool Comic Con 15–16 November 2025 (Collector’s & Paperback pickup)

  • Home Delivery Window (UK): 17–28 November 2025 for all physical pre-orders placed through themaudsaga.com

  • Worldwide Retail Launch: 28 November 2025

Delivery times may vary slightly depending on courier service and regional conditions.

4. Dispatch & Tracking

Once your order has shipped, you’ll receive a confirmation email with tracking details.
For Comic Con pickups, you’ll receive a separate email once your order is ready for collection.

5. Damaged, Delayed, or Lost Parcels

If your package arrives damaged or fails to arrive within 10 working days after the end of your delivery window, contact contact@themaudsaga.com.
We will liaise with the courier and arrange a replacement or refund where appropriate.

6. Combined Orders

Orders containing multiple books are shipped together in one parcel whenever possible.
This may increase our internal postage cost, but customers will always be charged only once for shipping.
If a combined order qualifies for a heavier shipping bracket, Shopify automatically adjusts the rate at checkout to ensure proper handling and tracking.

7. Address Changes

Please double-check your address before placing an order.
If you need to amend your delivery details, contact us immediately at contact@themaudsaga.com.
We can only change addresses before dispatch; once a parcel is shipped, it cannot be rerouted.

8. Contact

The MAUD Saga Ltd.
📮 45 Rugby Road, Leigh, England, WN7 3HB
📧 contact@themaudsaga.com